GLOW GARDEN & DINOSAUR PARK

• Ticket Validity:

  • Tickets are valid for the specified date and time only.
  • Tickets are non-refundable and non-transferable unless otherwise decided by the management.

• Entry Restrictions:

  • Entry is only allowed during the official operating hours.
  • Visitors must present valid tickets and identification upon entry.
  • Re-entry is not permitted after exiting the park unless explicitly allowed by the management.

• Children's Policy:

  • Children under 3 years old have free entry.
  • Children aged 3 and above must have a valid ticket.
  • Children must be accompanied by an adult at all times.

• Dress Code:

  • Visitors are required to wear respectable and comfortable clothing.
  • The park recommends suitable footwear, as the experience involves walking.

• Prohibited Items:

  • Outside food and beverages are typically not allowed within the premises.
  • Pets, bicycles, scooters, skateboards, and other recreational vehicles are not permitted inside.
  • Smoking (including electronic cigarettes) is prohibited in the park.

• Photography:

  • Personal photography is permitted; however, the use of tripods, drones, or professional photography equipment requires prior permission.
  • Commercial photo shoots or video shoots are not allowed without management approval.

• Health & Safety:

  • Visitors with medical conditions or physical disabilities should take necessary precautions. The park is generally accessible for individuals with disabilities, but it’s advisable to check in advance if special assistance is needed.

• Conduct & Behavior:

  • Visitors are expected to respect all park staff and other guests.
  • Any form of vandalism, littering, or damage to the exhibits or park property may result in fines and removal from the premises.

• Liability:

  • Dubai Garden Glow management is not responsible for any loss of personal belongings, theft, or injuries sustained during the visit.
  • It is advisable to stay within designated paths and not to touch or tamper with any light installations or exhibits.

• Security Screening:

  • All visitors may be required to undergo security checks, including bag inspections, before entering the park.
  • The management reserves the right to deny entry if security concerns are raised.

• Closure & Weather Policy:

  • The management reserves the right to close or restrict access to certain areas of the park for maintenance, safety reasons, or in case of adverse weather conditions.
  • No refunds will be provided if the park has to close due to weather or other circumstances beyond their control.

• Special Assistance:

  • Dubai Garden Glow provides facilities for people with special needs. Wheelchairs and other assistance may be available upon request.

• Management Rights:

  • The management reserves the right to remove any individuals who do not comply with the park rules and regulations or behave in a manner that disrupts the experience of other visitors.

Policy Overview: At BookMyBooking.com, Attractions/Activities booking is subject to a stringent non-refundable cancellation policy designed to maintain the availability of attractions/activities while ensuring effective management of slots. This policy encompasses various booking scenarios. We encourage you to carefully review the cancellation terms applicable to your chosen booking type:

1. Standalone Activity Tickets:

• Non-Refundable Booking: Once a booking for a standalone activity ticket is confirmed, it cannot be cancelled or changed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.

2. Activity Ticket with Shared Transfer:
   • Non-Refundable Booking: Bookings that include activity tickets along with shared transfers are non-refundable once confirmed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.
3. Activity Ticket with Private Transfer:

• Non-Refundable Activity Ticket: The activity ticket component is non-refundable once booked.
• Cancellable Private Transfer:
  • Cancellation Notice Required: If you need to cancel the private transfer, you must do so at least 48 hours before the scheduled activity.
  • Refund Details: Cancellations made within this timeframe are eligible for a full refund of the private transfer charges, after the deduction of applicable taxes, service charges, and payment gateway fees.

4. No Changes Allowed: Bookings are final and cannot be modified. This includes changes to the date, time, or number of participants.
5. No-Shows: Failure to attend the activity at the scheduled time and location will result in the forfeiture of the booking without any refund or credit.
6. Service Provider and BMB Cancellations: If an activity or transfer (whether it’s a private or shared transfer booked as part of a bundled service) is cancelled by the service provider or BookMyBooking.com, or due to unforeseen circumstances (e.g., weather conditions, safety concerns or any avoidable things), we will offer an alternative date or activity of equal value. If no suitable alternative is available, a credit voucher may be issued at the discretion of BookMyBooking.com.

Policy Acceptance: By booking an activity or transfer through BookMyBooking.com, customers acknowledge and agree to this cancellation policy. This policy is clearly stated during the booking process and must be accepted to complete any reservations.

Additional Agreement: By agreeing to this cancellation policy, you also accept the Terms and Conditions for Attractions or Activities as outlined on our website. Please review these terms in detail at BookMyBooking.com Terms and Conditions to ensure you fully understand the provisions that govern your bookings.

Contact Information: For any inquiries or further clarification regarding this policy, please contact our customer support team at contact@bookmybooking.com.