DINNER IN THE SKY

The guest must meet the minimum height of 110cm to attend Dinner in the sky event. If the guests are below 14 years old they are required to be with an adult. (The adult should be minimum 18 years old).

Punctuality is very important for the Dinner in the Sky UAE experience. You are advised to arrive at least 20 minutes before the schedule time as designated by your seat confirmation. If there is a delay on your arrival and the platform has already been lifted, the Organizer will not lower the platform for you and your seat will be cancelled automatically, with no refund will be given.

You are advised to dress accordingly to the weather. Please be advised that at 50 meter height the wind can be stronger and the temperature can be lower than usual. Once the platform has already been lifted, the organizer will not lower the platform for you if you request to change your attire, shoes, etc.

The Organizer cannot guarantee that participating chefs and restaurants will prepare dishes without common allergens, such as nuts, dairy, gluten, etc. You are advised to go through the menu at our website before purchasing a seat. You shall be responsible for your own health and safety and shall observe any and all precautions regarding your medical condition inter alia diabetes, food allergies etc. without any recourse towards the Organizer.

By way of example, the Organizer may remove anybody who:

Behaved in a manner which, in the reasonable opinion of the Organizer has, or is likely to affect the enjoyment of other Customers; or uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may disturb the peace of other Customers; or in the reasonable opinion of the Organizer, you are acting under the influence of alcohol or drugs.

You voluntarily assume all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.

We strongly suggest you to avoid wearing open shoes or shoes without laces on the day of the event.

It is strictly forbidden to throwing anything from the table at any time. Failure to adhere to this condition will lead to ejection and shall be asked to leave the venue at any point of time and no refund will be given.

Only small items such as cell phone or cameras will be allowed to be brought together with you to the table during the dining session. Lockers will be provided for large items such as handbags. It is your responsibility to keep your personal belongings like cell phones, cameras safe. The organizer are not to be held responsible for the damage or loss of your items, if any.

The following are not permitted within any venue:

Animals

Your own food and drink (unless permitted by the Organizer).

Bottles, cans or glass containers (unless permitted by the Organizer).

Any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives),and Illegal substances.

Professional/commercial recording devices.

We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

Unused inclusion in a tour package is non-refundable. 

Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

Policy Overview: At BookMyBooking.com, Attractions/Activities booking is subject to a stringent non-refundable cancellation policy designed to maintain the availability of attractions/activities while ensuring effective management of slots. This policy encompasses various booking scenarios. We encourage you to carefully review the cancellation terms applicable to your chosen booking type:

1. Standalone Activity Tickets:

• Non-Refundable Booking: Once a booking for a standalone activity ticket is confirmed, it cannot be cancelled or changed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.

2. Activity Ticket with Shared Transfer:
   • Non-Refundable Booking: Bookings that include activity tickets along with shared transfers are non-refundable once confirmed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.
3. Activity Ticket with Private Transfer:

• Non-Refundable Activity Ticket: The activity ticket component is non-refundable once booked.
• Cancellable Private Transfer:
  • Cancellation Notice Required: If you need to cancel the private transfer, you must do so at least 48 hours before the scheduled activity.
  • Refund Details: Cancellations made within this timeframe are eligible for a full refund of the private transfer charges, after the deduction of applicable taxes, service charges, and payment gateway fees.

4. No Changes Allowed: Bookings are final and cannot be modified. This includes changes to the date, time, or number of participants.
5. No-Shows: Failure to attend the activity at the scheduled time and location will result in the forfeiture of the booking without any refund or credit.
6. Service Provider and BMB Cancellations: If an activity or transfer (whether it’s a private or shared transfer booked as part of a bundled service) is cancelled by the service provider or BookMyBooking.com, or due to unforeseen circumstances (e.g., weather conditions, safety concerns or any avoidable things), we will offer an alternative date or activity of equal value. If no suitable alternative is available, a credit voucher may be issued at the discretion of BookMyBooking.com.

Policy Acceptance: By booking an activity or transfer through BookMyBooking.com, customers acknowledge and agree to this cancellation policy. This policy is clearly stated during the booking process and must be accepted to complete any reservations.

Additional Agreement: By agreeing to this cancellation policy, you also accept the Terms and Conditions for Attractions or Activities as outlined on our website. Please review these terms in detail at BookMyBooking.com Terms and Conditions to ensure you fully understand the provisions that govern your bookings.

Contact Information: For any inquiries or further clarification regarding this policy, please contact our customer support team at contact@bookmybooking.com.