DHOW CRUISE MARINA

1. Booking Confirmation:

•All bookings are subject to availability and will be confirmed once full payment is received.

•Bookings must be made through our official channels, including the website or customer service helpline.

2. Arrival Time:

•Guests are required to arrive at the boarding location at least 30 minutes prior to the scheduled departure time. Late arrivals may result in denied boarding, with no refunds issued.

3. Dress Code:

•Smart casual attire is recommended. Swimwear, shorts, or inappropriate clothing may lead to denial of entry.

4. Seating Arrangements:

•Seating onboard the Dhow Cruise Marina is on a first-come, first-served basis. While we make every effort to accommodate seating preferences, they cannot be guaranteed.

5. Dietary Requests:

•Special dietary requirements (vegetarian, allergies, etc.) should be communicated at the time of booking. We will strive to accommodate requests, but they are subject to availability.

6. Weather Conditions:

•The cruise is subject to weather conditions. The operator reserves the right to reschedule or cancel the cruise in the event of severe weather or safety concerns.

7. Conduct:

•Guests are expected to behave respectfully during the cruise. The operator reserves the right to refuse service or remove any guest acting inappropriately or causing disruptions.

8. Personal Belongings:

•The operator is not responsible for any loss, theft, or damage to personal belongings. Guests are advised to keep their valuables safe at all times.

9. Liability:

•The cruise operator is not liable for any injuries, accidents, or incidents that occur during the cruise, except in cases of gross negligence by the operator.

10. Changes and Amendments:

•Any requests for changes to your booking (e.g., time or date changes) must be made at least 72 hours in advance, subject to availability. Additional charges may apply.

Cancellation Policy for Dhow Cruise Marina

1. Cancellations by Guests:

•Cancellations made 72 hours or more before the scheduled cruise will receive a full refund.

•Cancellations made within 72 hours of the cruise or in the event of a no-show will not be eligible for a refund.

2. Operator Cancellations:

•If the cruise is canceled by the operator due to unforeseen circumstances such as bad weather or safety issues, guests will be offered an alternative date or a full refund.

3. Refund Processing:

•Refunds, if applicable, will be processed within 7-10 business days through the original payment method.

4. Non-Refundable Items:

•Any additional services, such as purchased meals or special requests, are non-refundable if already availed or prepared.

These terms and conditions and cancellation policy outline clear guidelines for guests booking the Dhow Cruise Marina, ensuring transparency regarding cancellations, refunds, and guest conduct.