BUTTERFLY GARDEN

• Ticket Validity:

  • Tickets are valid only for the date and time specified.
  • No refund or exchange is allowed unless the venue decides otherwise.

• Children’s Policy:

  • Children under 3 years enter for free.
  • Children between 3 and 12 years may have discounted tickets.
  • Children must be accompanied by an adult at all times.

• Entry Restrictions:

  • Visitors may be subject to security screening upon entry.
  • Large bags, food, and beverages are usually not allowed inside.
  • Smoking, pets, and professional photography equipment (without prior permission) are typically prohibited.

• Dress Code:

  • Respectful clothing is encouraged.

• Health and Safety:

  • Visitors with certain medical conditions (e.g., heart conditions, vertigo) may be advised not to enter the glass bridge.

• Photography:

  • Personal photography is allowed, but commercial photography requires permission.

• Behavior:

  • Visitors are expected to follow all staff instructions and behave respectfully within the venue.
  • Any damage caused to the property may result in fines or legal action.

• Access Restrictions:

  • The management reserves the right to deny entry to anyone without giving a reason.
  • Parts of the attraction may be closed for maintenance without prior notice.

• No Re-entry:

  • Once you exit the attraction, re-entry is not allowed without purchasing a new ticket.

• Liability:

  • The Dubai Frame management is not responsible for any personal injury, loss, or theft of belongings.

Policy Overview: At BookMyBooking.com, Attractions/Activities booking is subject to a stringent non-refundable cancellation policy designed to maintain the availability of attractions/activities while ensuring effective management of slots. This policy encompasses various booking scenarios. We encourage you to carefully review the cancellation terms applicable to your chosen booking type:

1. Standalone Activity Tickets:

• Non-Refundable Booking: Once a booking for a standalone activity ticket is confirmed, it cannot be cancelled or changed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.

2. Activity Ticket with Shared Transfer:
   • Non-Refundable Booking: Bookings that include activity tickets along with shared transfers are non-refundable once confirmed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.
3. Activity Ticket with Private Transfer:

• Non-Refundable Activity Ticket: The activity ticket component is non-refundable once booked.
• Cancellable Private Transfer:
  • Cancellation Notice Required: If you need to cancel the private transfer, you must do so at least 48 hours before the scheduled activity.
  • Refund Details: Cancellations made within this timeframe are eligible for a full refund of the private transfer charges, after the deduction of applicable taxes, service charges, and payment gateway fees.

4. No Changes Allowed: Bookings are final and cannot be modified. This includes changes to the date, time, or number of participants.
5. No-Shows: Failure to attend the activity at the scheduled time and location will result in the forfeiture of the booking without any refund or credit.
6. Service Provider and BMB Cancellations: If an activity or transfer (whether it’s a private or shared transfer booked as part of a bundled service) is cancelled by the service provider or BookMyBooking.com, or due to unforeseen circumstances (e.g., weather conditions, safety concerns or any avoidable things), we will offer an alternative date or activity of equal value. If no suitable alternative is available, a credit voucher may be issued at the discretion of BookMyBooking.com.

Policy Acceptance: By booking an activity or transfer through BookMyBooking.com, customers acknowledge and agree to this cancellation policy. This policy is clearly stated during the booking process and must be accepted to complete any reservations.

Additional Agreement: By agreeing to this cancellation policy, you also accept the Terms and Conditions for Attractions or Activities as outlined on our website. Please review these terms in detail at BookMyBooking.com Terms and Conditions to ensure you fully understand the provisions that govern your bookings.

Contact Information: For any inquiries or further clarification regarding this policy, please contact our customer support team at contact@bookmybooking.com.