AVENTURA PARK

• AVENTURA offers an activity called “Tree-to-Tree Adventure Park” which sets very strict conditions for participation in accordance with the specific safety rules for the practice of this activity which are listed below.
• If the rules are not observed, aerial activities can be dangerous, can cause serious injury and even death. You are solely responsible for learning the correct techniques and the safety measures taught during the introduction course. You personally assume all risks and liabilities for any damage, injuries or death that might be caused by not observing the safety rules and the important recommendations set out in this document, at the beginning of the circuits (introduction) and those taught by the monitors before, during and after the obligatory introduction course.
• If you are not in a position to assume this responsibility or risk, do not perform the circuits.
• The general preliminary safety instructions are stated at the time of registering, and are then explained by the monitors during the introduction course.
• The PPE (Personal Protection Equipment) packs are systematically given to the guests and the activity cannot be performed without using this safety equipment. It is strictly forbidden for the guest to use his private equipment.
• Guests are responsible for the strict application of these rules that have been shown to them and for their own safety during the activity.
• The guest, with his entrance ticket, is entitled to use the facilities for a maximum period of 3 hours.
• In the event of bad weather conditions, the management reserves the right to stop activity in the park for your security. If this should happen, any guests who have been there for less than 1.30 h. shall be given a free ticket for another day within the following 60 days.
• If a ticket has been sold, there is no right of reimbursement, unless the guest withdraws during the Training Course, in which case he shall be reimbursed 50% of the cost of the ticket.
• Access to the activities is reserved to persons registered at the office.
• It is strictly forbidden to smoke during the activities and within the grounds of the park.
• Any guest exceeding the maximum period of 3 hours on the circuits, or not handling in his safety equipment shall be charged a penalty of AED50 for each hour or fraction.
• In guarantee of returning the safety equipment, a valid ID card or Driving License shall be left for each set of equipment used, or a deposit of AED1000 shall be made.
• Access to the circuits shall close 45 minutes prior to the closing time of the park as established in the document “Closing Times”. Participants must give in their equipment 15 minutes before closing.

Policy Overview: At BookMyBooking.com, Attractions/Activities booking is subject to a stringent non-refundable cancellation policy designed to maintain the availability of attractions/activities while ensuring effective management of slots. This policy encompasses various booking scenarios. We encourage you to carefully review the cancellation terms applicable to your chosen booking type:

1. Standalone Activity Tickets:

• Non-Refundable Booking: Once a booking for a standalone activity ticket is confirmed, it cannot be cancelled or changed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.

2. Activity Ticket with Shared Transfer:
   • Non-Refundable Booking: Bookings that include activity tickets along with shared transfers are non-refundable once confirmed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.
3. Activity Ticket with Private Transfer:

• Non-Refundable Activity Ticket: The activity ticket component is non-refundable once booked.
• Cancellable Private Transfer:
  • Cancellation Notice Required: If you need to cancel the private transfer, you must do so at least 48 hours before the scheduled activity.
  • Refund Details: Cancellations made within this timeframe are eligible for a full refund of the private transfer charges, after the deduction of applicable taxes, service charges, and payment gateway fees.

4. No Changes Allowed: Bookings are final and cannot be modified. This includes changes to the date, time, or number of participants.
5. No-Shows: Failure to attend the activity at the scheduled time and location will result in the forfeiture of the booking without any refund or credit.
6. Service Provider and BMB Cancellations: If an activity or transfer (whether it’s a private or shared transfer booked as part of a bundled service) is cancelled by the service provider or BookMyBooking.com, or due to unforeseen circumstances (e.g., weather conditions, safety concerns or any avoidable things), we will offer an alternative date or activity of equal value. If no suitable alternative is available, a credit voucher may be issued at the discretion of BookMyBooking.com.

Policy Acceptance: By booking an activity or transfer through BookMyBooking.com, customers acknowledge and agree to this cancellation policy. This policy is clearly stated during the booking process and must be accepted to complete any reservations.

Additional Agreement: By agreeing to this cancellation policy, you also accept the Terms and Conditions for Attractions or Activities as outlined on our website. Please review these terms in detail at BookMyBooking.com Terms and Conditions to ensure you fully understand the provisions that govern your bookings.

Contact Information: For any inquiries or further clarification regarding this policy, please contact our customer support team at contact@bookmybooking.com.