SEAWORLD ABU DHABI

Change and refund policy:

• Once you purchase your ticket, you cannot cancel it;
• All tickets are non-refundable and non-exchangeable; 
• For a date change as above please contact us.
• This ticket is only valid for entry during regular Park operating hours. It is not valid for special events;
• Guests aged 4 to 11 must be accompanied by a responsible adult and hold a valid admission ticket. Guests aged 3 and below must be accompanied by an adult holding a valid admission ticket but can enter the Park for free. Government-issued photo ID may be required as proof of age;
• You can't bring food or drinks into the Park;
• You must obey all ride, attraction and experience rules. Follow instructions in the Park;
• You must comply with all safety measures applicable during your visit;
• You must at all times adhere to UAE morals and/or cultural values during your visit to the Park; 
• Due to safety measures, height restrictions are applicable; guests may not be able to experience all rides, attractions or experiences;
• People of determination: health and safety restrictions may impact your ability to use certain or all rides, attractions or experiences. Information regarding restrictions is available on our website; 
• This ticket is non-exchangeable, non-refundable and not for resale. This ticket is void if re-sold, transferred, damaged or altered; 
• Only third parties specifically allowed by us in writing can re-sell or transfer the ticket. Tickets purchased by means of fraud, or from an unauthorised third party are void, and are purchased at your own risk without compensation or refund;
• Certain animals, rides, attractions, experiences, presentations, shows or outlets may be unavailable during your visit;
• Animal welfare is one of our key responsibilities; accordingly it is strictly prohibited for any person to:

• enter or attempt to enter into any animal habitat, water body or medical/research area without the consent of an authorised representative of the Park;

• handle, feed or attempt to feed any animals or specimens without the consent of an authorised representative of the Park;

• throw, place or otherwise introduce any object into an animal habitat without the consent of an authorised representative of the Park;

• distract or attempt to distract any Park colleagues working in any animal habitat, water body or medical/research areas;   

• harass or distress (or attempt to harass or distress) any animals (e.g. tapping on the habitat glass); and/or

• intentionally mistreat (or attempt to intentionally mistreat) any animals.

• If you fail to comply with these rules, it may result in you, your entire group and/or any offending personnel being removed from the Park, denied re-entry and/or banned from admission to the Park (temporarily or permanently) without liability;
• Guests with allergies should be aware that animals in the Park consume shellfish and fish daily. Please speak to a Park representative for more information on allergens present at the Park;
• Access to the Park is at your own risk. And as permitted by law. We accept no responsibility/liability for damage, loss, or injury sustained in the Park; and
• We may deny admission or remove you from the Park for any reason without any right of a refund.

Policy Overview: At BookMyBooking.com, Attractions/Activities booking is subject to a stringent non-refundable cancellation policy designed to maintain the availability of attractions/activities while ensuring effective management of slots. This policy encompasses various booking scenarios. We encourage you to carefully review the cancellation terms applicable to your chosen booking type:

1. Standalone Activity Tickets:

• Non-Refundable Booking: Once a booking for a standalone activity ticket is confirmed, it cannot be cancelled or changed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.

2. Activity Ticket with Shared Transfer:
   • Non-Refundable Booking: Bookings that include activity tickets along with shared transfers are non-refundable once confirmed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.
3. Activity Ticket with Private Transfer:

• Non-Refundable Activity Ticket: The activity ticket component is non-refundable once booked.
• Cancellable Private Transfer:
  • Cancellation Notice Required: If you need to cancel the private transfer, you must do so at least 48 hours before the scheduled activity.
  • Refund Details: Cancellations made within this timeframe are eligible for a full refund of the private transfer charges, after the deduction of applicable taxes, service charges, and payment gateway fees.

4. No Changes Allowed: Bookings are final and cannot be modified. This includes changes to the date, time, or number of participants.
5. No-Shows: Failure to attend the activity at the scheduled time and location will result in the forfeiture of the booking without any refund or credit.
6. Service Provider and BMB Cancellations: If an activity or transfer (whether it’s a private or shared transfer booked as part of a bundled service) is cancelled by the service provider or BookMyBooking.com, or due to unforeseen circumstances (e.g., weather conditions, safety concerns or any avoidable things), we will offer an alternative date or activity of equal value. If no suitable alternative is available, a credit voucher may be issued at the discretion of BookMyBooking.com.

Policy Acceptance: By booking an activity or transfer through BookMyBooking.com, customers acknowledge and agree to this cancellation policy. This policy is clearly stated during the booking process and must be accepted to complete any reservations.

Additional Agreement: By agreeing to this cancellation policy, you also accept the Terms and Conditions for Attractions or Activities as outlined on our website. Please review these terms in detail at BookMyBooking.com Terms and Conditions to ensure you fully understand the provisions that govern your bookings.

Contact Information: For any inquiries or further clarification regarding this policy, please contact our customer support team at contact@bookmybooking.com.